Refund Policy

You can request a full refund within 30 days of your order date for any purchase made on teleo.studio — one-time purchases and subscriptions alike. No explanation is required for a change of mind.

Refunds for web purchases are processed by our payment provider and Merchant of Record, Paddle.com. You can:

• visit paddle.net with the email address you used at checkout and request the refund there, or
• email us at projects@stanum.us with your order number or purchase email and we will arrange it with Paddle.

Once approved, the money is returned to your original payment method. Depending on your bank, it typically appears within 5–10 business days.

You can cancel a subscription at any time via paddle.net or by writing to projects@stanum.us. Cancelling stops future renewals; you keep access until the end of the paid period. A renewal charged in error, or a renewal you did not intend, can also be refunded — just contact us.

Purchases and subscriptions bought inside the Teleo app are billed by Apple through the App Store. Apple handles those refunds under its own policy — request them via reportaproblem.apple.com or your Apple Account. We are happy to help you with the request: projects@stanum.us.

This policy is in addition to your statutory rights, including any right of withdrawal you may have as a consumer. Refund handling for web purchases also follows the Paddle Refund Policy and the Paddle Buyer Terms.

Stanum LLC · projects@stanum.us